Shipping policy

 

Order processing times

Our orders are typically processed within 1-3 business days. During seasonal times like Black Friday and Christmas, order processing can take up to 5 business days. We appreciate your patience while we prepare your order.

Shipping times

We currently ship only within the United States with plans to expand to new countries soon!

  • Orders shipping within the United States will usually arrive within 1-8 business days. (Please remember this does not include processing times)

Shipping cost

  • Orders shipping to an address in the United States with an order value of $49.99 or less before taxes will have shipping cost calculated at checkout.
  • Order shipping to an address in the United States with an order value of $59.99 or more before taxes has free shipping.

Returns, exchanges, cancellations

Full refunds and exchanges are offered for regular-priced merchandise within 20 days that tracking indicates an order has been delivered. Refunds will be returned to the original payment method used to make the purchase. For all returns or exchanges:

  • Items must not be washed, worn, or damaged.
  • All original tags must be attached.
  • You must present a valid receipt.

Sale and discount items are not eligible for returns or exchanges.

If you would like to cancel or make a change to your order, you are able to do so up to 2 hours after you receive your order confirmation. Please contact us directly at raejaksun@1fourapparel.com so we can make these changes immediately, If your order ships and the changes have not been made, please return the items unused for a full refund.

We provide real-time tracking information on all our orders. If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at  raejaksun@1fourapparel.com. We will do our best to locate the package and extend your timeframe for refunds and exchanges. Should your order arrive damaged, please take photos and send them to us at raejaksun@1fourapparel.com. We will send you a return label to ship the items back to us and will send you a new order with brand new products.

Should your order be identified as lost with the shipping carrier, we will ship a new order our immediately and offer a gift card for future purchases for the inconvenience.